Privacy Policy
Effective Date: 1st August 2025This Privacy Policy describes how Suivre Digital Pvt Limited collects, accesses, utilizes, stores, and discloses information. By accessing our Platform, you consent to these practices.
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Information We Collect
To offer and enhance our Services, we gather various types of information when you install, register, or use our application.
- Personal Identity Name, email address, phone number, and physical address.
- Device & Technical Details Unique Device ID, hardware model, Operating System (OS) version, and device name.
- Account Linking Email address associated with linked accounts like Facebook or Google.
- Location Data Location derived from your Internet Protocol (IP) address.
- Application Usage Details of apps installed/uninstalled via our Platform, a list of apps on your device, and foreground app activity.
- Permissions Access to read SMS and network information to verify transactions.
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Financial Information
Credit or Debit card details for processing transactions.
(We do not store your card details on our servers.)
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How We Use Information
- Service Administration: To manage, operate, and maintain the Platform.
- Personalization: To tailor the user experience and provide direct links relevant to your interests.
- Transaction Processing: To process installations and financial transactions securely.
- Communication: To send newsletters (if opted-in), marketing materials, and policy updates.
- Improvement & Analytics: To analyze trends, conduct audits, and develop better products.
- Security: To send alerts and protect against fraudulent activity.
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Non-Personal Information
We automatically collect non-personal data (browser type, computer specifications, ISP details) to analyze traffic patterns. If combined with Personal Information, it will be treated as such under this Policy.
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Disclosure and Sharing
- Service Providers: We engage third parties (e.g., for newsletters or surveys) and share only necessary data.
- Legal Authorities: We may disclose information to comply with law or valid legal requests.
- No Sale of Data: We do not sell or rent your Personal Information to third parties for their marketing purposes.
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Security Measures
We implement industry-standard safeguards to protect against unauthorized access. However, no method of transmission over the internet is 100% secure. Users are responsible for maintaining the confidentiality of information they choose to make public.
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Data Retention
We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law.
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Third-Party Links
The Platform may contain links to external sites. We are not responsible for the privacy practices of these third-party sites.
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Refund and Cancellation
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Failed Transactions
If a transaction fails due to our error, a refund is processed automatically.
Timeframe: 3 to 21 working days
- Service Not Received If you receive payment confirmation but no service, lodge a complaint via Customer Care email. Validation leads to a refund initiation.
- Liability Limit Our liability is limited to the refund of the actual payment received. We are not liable for consequential damages.
- Deductions Applicable taxes and payment gateway charges are non-refundable.
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Changes to This Policy
We reserve the right to modify this Privacy Policy. Users will be notified via email or a website notice. Continued use constitutes acceptance of updates.
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Contact Us
If you have questions regarding this Privacy Policy or wish to exercise your data rights, please reach out to our customer care team or use our support form.